Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...knowledge including understanding of HVAC systems, piping layouts, roofing assemblies, drywall finishing, plastering, caulking, trim carpentry, stucco application, metal stud framing, concrete finishing, masonry work, airless paint spraying and other related trades is...
...Description JOB DESCRIPTION : SAIC is looking for a Senior Software Engineer for a position located in San Diego, CA . The candidate will be required to have a high level experience in JavaScript, React, Linux (RHEL), and has a strong background in Web Experience...
...General Contractor, Design-Builder, Construction Manager and even Developer. We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our...
Truck Driver CDL A Route Delivery Topeka, KS *Home Daily 80%*/*Direct-Hire*/*Full Benefits*/*Career... ...trailers to transport materials and equipment to specific route destinations... ...brakes endorsement. Current DOT Medical Card and be able to pass pre-employment...
...First American is seeking a Title Examiner to perform extensive title reviews for cooperative properties across New York, including NYC. You will work remotely, examining public records to determine the legal condition of titles and to cure title issues under NY underwriting...